Terms & Conditions

Madar Emirates For Building Materials LLC is registered in UAE (License No. 562628) and headquartered in Dubai, Dubai Investment Park – 2, PO Box - 117354, UAE. We reserve the right to update these Terms at any time without prior notice.

• You must be at least 18 years old and legally able to enter into contracts.
• If you create an account, you are responsible for keeping your credentials secure and for all activities under your account.

• Submitting an order constitutes an offer to purchase. We may accept or reject orders based on availability, pricing, or other concerns.
• Orders are confirmed via email or phone. Confirmed orders may still be canceled due to exceptional conditions.

• Prices are shown in UAE Dirhams (AED) and exclude VAT unless stated otherwise.
• Delivery fees are calculated during checkout and added to the final amount.
• Payments must be made in full before dispatch using accepted methods (cards).
• We may cancel unpaid orders without notice.

• We deliver across UAE with varying methods based on product characteristics.
• Customer can collect their material from the specified Madar stores.
• Madar uses multiple algorithms to deliver the material based on the selection by the customer. The shipping rate is calculated based on quantity and value of the ordered items.
• Estimated delivery times are 24 to 48 hours based on the items.
• A customer signature is required upon receipt of all deliveries.
• You are responsible for providing accurate delivery information. Risk of loss or damage to products passes to you upon delivery.

• Return Policy: Items must be unused and in original packaging for a return, with specific conditions for hygiene and condition.
• You may return items within 3 days of receipt. Items must be unused and in original packaging.
• Refunds are issued within 7 days after inspection of returned items.
• Damaged Shipments: If a shipment arrives damaged, the customer has the right to refuse the shipment and return it with the same delivery truck. If the customer accepts a damaged shipment and later wishes to return it, the original shipping fees will not be refunded. The customer will then be responsible for returning the item to our store or paying additional shipping fees for us to collect it.
• Some categories may be non-refundable unless defective.
• Cancellation Window: Most policies allow cancellation within 7 days of payment, with some exceptions for bulk orders or customized products.
• Contact for Cancellation: Customers must notify the retailer via email or phone to initiate a cancellation request. 
• Refund Process: Refunds are typically processed back to the original payment method, and the refund may take 10 to 14 business days to appear on the statement.
• Non-Cancelable Items: Certain items, such as personalized or special procurement orders, may not be eligible for cancellation once confirmed.

All website content, including text, images, logos, and designs, is the property of Madar Emirates For Building Materials or its licensors.
Reuse or reproduction without permission is strictly prohibited.

• We are not liable for indirect or incidental damages related to website usage or product defects.
• Our total liability is limited to the amount paid for the products in question.

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of UAE courts.

Privacy Notice

At  Madar Emirates For Building Materials, we are committed to protecting your personal data in line with the UAE  Personal Data Protection Law (PDPL). This Privacy Notice explains how we collect, use, store, and safeguard your personal information when you visit madar.com or interact with our services.

1. What Personal Data Do We Collect?
   - Identity Data: Name, email, mobile number, address.
   - Account & Purchase Data: Order history, delivery preferences.
   - Technical Data: Device type, browser, IP address.
   - Cookies & Tracking Data: Usage patterns, preferences.
   - Location Data: If you share your delivery location with us.
   - Sensitive Data: We do not process sensitive data (e.g. biometric, health, religious) unless legally permitted and with explicit consent.
   - Children's Data: Our services are not intended for individuals under 18. If we process a minor's data, guardian consent is required.

2. Why We Collect Your Data (Purpose & Legal Basis)
   We process your data to:
   - Fulfill orders and provide delivery services (Contractual Necessity)
   - Send account notifications or updates (Consent)
   - Improve our website and services (Legitimate Interest)
   - Comply with legal obligations such as invoicing or tax reporting (Legal Obligation)
   We only collect data that is necessary and relevant to the purpose for which it is processed.

3. Your Rights Under UAE Personal Data Protection Law (PDPL)
   You have the right to:
   - Access your personal data.
   - Request corrections or updates.
   - Withdraw your consent at any time by contacting us via our Contact Page.
   - Request deletion of your data when no longer necessary.
   - Request a copy of your personal data.

4. Do We Share or Transfer Your Data?
   We may share your data with:
   - Service providers (e.g. payment processors)
   - Government bodies when legally required
   We do not disclose personal data when it may harm individuals or the UAE interests.

5. Data Retention, Security & Breach Notifications
   - We retain your data only as long as necessary for legal or operational needs.
   - We use encryption, firewalls, and secure storage to protect your data.
   - If a breach occurs that affects your rights, we will notify you and the relevant authority.